Elevate Tech Logo

Shipping and Delivery Policy

Elevate Tech Limited Registration Number: 2025/742289/10 Website: https://store.elevatetech.biz Support Email: support@elevatetech.biz Information Officer: Wade Wareing — wade@elevatetech.biz

Effective Date: 3 June 2026 Version: 1.0

1. Introduction

1.1 This Shipping and Delivery Policy ("Policy") sets out how Elevate Tech Limited ("Elevate Tech", "we", "us" or "our") processes, ships and delivers Goods ordered through the website at https://store.elevatetech.biz (the "Website").

1.2 This Policy forms part of, and must be read together with, our Terms and Conditions of Sale and Website Use and our Returns and Refunds Policy.

2. Definitions

2.1 In this Policy:

"Business Day" means any day other than a Saturday, Sunday or official public holiday in the Republic of South Africa;

"Delivery Address" means the physical address you provide for delivery of the Goods;

"Delivery Partner" means an approved logistics or courier provider used by Elevate Tech, currently including The Courier Guy and Fastway, together with future approved providers;

"Goods" means any product, component, part or item supplied by Elevate Tech.

3. Order Processing and Fulfilment

3.1 Orders are fulfilled from our warehouses located in Cape Town, Johannesburg and Durban. We may fulfil an Order from any of these warehouses, or split an Order across more than one warehouse, depending on stock availability and the most efficient routing.

3.2 Orders are processed during Business Days. Orders placed on weekends or public holidays, or after our daily cut-off time, are processed on the next Business Day.

3.3 Order processing begins once payment has been authorised and received (or, for approved trade Credit Accounts, once the Order is released against the account in accordance with the Credit Account Terms and Conditions), and once any required verification has been completed.

3.4 We reserve the right to verify Orders and payment details, and to withhold processing pending verification, in accordance with the Website Security and Fraud Prevention Policy.

4. Delivery Coverage

4.1 Delivery is currently available within the Republic of South Africa only.

4.2 Future expansion. We plan to expand delivery to Southern African Development Community (SADC) countries. When cross-border delivery becomes available, it will be subject to additional terms, including those relating to customs, duties, taxes, import requirements and longer lead times, which will be communicated at the relevant time.

5. Delivery Partners and Methods

5.1 We deliver Goods through our Delivery Partners. The available delivery method and Delivery Partner for a particular Order may depend on the Delivery Address, the nature, weight and dimensions of the Goods, and stock location.

5.2 Certain Goods that are large, heavy or otherwise require special handling (including certain guide rails and assemblies) may be subject to specialised freight arrangements, additional charges and longer lead times, which will be communicated to you.

6. Delivery Times and Estimates

6.1 We aim to dispatch and deliver Goods promptly. Any delivery dates, lead times or estimates provided on the Website, in a Confirmation, or by our Delivery Partners are estimates only and are not guaranteed.

6.2 Time is not of the essence in respect of delivery unless expressly agreed by us in writing.

6.3 Delivery times may be affected by factors beyond our reasonable control, including stock availability, Delivery Partner capacity, address accessibility, weather, load-shedding, industrial action, and other events described in the force majeure provisions of our Terms and Conditions of Sale and Website Use. We will not be liable for any delay or failure caused by such factors.

7. Delivery Charges

7.1 Delivery charges (if any) are calculated based on the Delivery Address, the weight and dimensions of the Goods, and the delivery method, and are displayed before you complete checkout or are reflected on the applicable invoice.

7.2 All charges are quoted in South African Rand (ZAR) and, unless otherwise stated, are exclusive of VAT, which is added where applicable.

8. Delivery Address and Acceptance

8.1 You are responsible for providing a complete and accurate Delivery Address and for ensuring that someone is available to receive and accept the Goods at that address during normal business hours.

8.2 You, or a duly authorised representative, must sign for or otherwise acknowledge receipt of the Goods. A signature or electronic confirmation of delivery by the person at the Delivery Address is accepted as proof of delivery.

8.3 If delivery cannot be completed because the Delivery Address is inaccessible, incorrect or unattended, or because acceptance is refused without lawful cause, we (or the Delivery Partner) may re-attempt delivery, hold the Goods, or return them to the warehouse. Additional charges for re-delivery, storage or return may apply, and may be recovered from you to the extent permitted by law.

9. Inspection on Delivery

9.1 You must inspect the Goods on delivery. If the Goods appear damaged, are incomplete, or do not match your Order, you should note this on the delivery documentation where possible and notify us at support@elevatetech.biz as soon as reasonably possible, in accordance with the Returns and Refunds Policy.

9.2 Where practical, please retain the original packaging and any damaged items until the matter is resolved, as this assists with inspection and any claim.

10. Risk and Ownership

10.1 Risk in the Goods passes to you on delivery to the Delivery Address (or on collection, where collection is agreed).

10.2 Ownership of the Goods passes to you only once Elevate Tech has received payment in full of all amounts due in respect of those Goods, in accordance with the Terms and Conditions of Sale and Website Use. Until ownership passes, you must store the Goods safely and separately and must not dispose of or encumber them.

11. Failed Delivery, Loss or Damage in Transit

11.1 If Goods are lost or damaged in transit before risk passes to you, we will, at our election and subject to investigation, arrange re-delivery of replacement Goods or a refund in accordance with the Returns and Refunds Policy.

11.2 Claims relating to non-delivery, partial delivery, loss or damage in transit must be reported to us promptly to enable us to investigate with the Delivery Partner. Delays in reporting may prejudice the investigation and any claim.

12. Collection (Where Available)

12.1 Where collection from a warehouse is offered and agreed, you (or your authorised representative) must collect the Goods during the agreed hours, on production of the Order details and suitable identification. Risk in the Goods passes to you on collection.

13. Amendments

13.1 We may amend this Policy from time to time. The updated version will be published on the Website with a revised "Effective Date" and "Version". The version applicable to an Order is the version in force at the date the Order is placed.

14. Governing Law and Dispute Resolution

14.1 This Policy is governed by the laws of the Republic of South Africa.

14.2 Any dispute arising from this Policy is subject to the dispute resolution and jurisdiction provisions of our Terms and Conditions of Sale and Website Use (negotiation, then mediation, then arbitration in Cape Town under AFSA rules, with the non-exclusive jurisdiction of the Western Cape Division of the High Court).

15. Contact Details

For any query relating to shipping or delivery, please contact:

This Shipping and Delivery Policy should be read together with the Returns and Refunds Policy and the Terms and Conditions of Sale and Website Use.