Returns and Refunds Policy

Elevate Tech Limited Registration Number: 2025/742289/10 Website: https://store.elevatetech.biz Support Email: support@elevatetech.biz Information Officer: Wade Wareing — wade@elevatetech.biz

Effective Date: 3 June 2026 Version: 1.0

1. Introduction

1.1 This Returns and Refunds Policy ("Policy") explains the circumstances in which Elevate Tech Limited ("Elevate Tech", "we", "us" or "our") will accept returns of Goods and process refunds or replacements.

1.2 This Policy forms part of, and must be read together with, our Terms and Conditions of Sale and Website Use, our Warranty Policy, our Shipping and Delivery Policy and our Product Safety and Installation Disclaimer.

1.3 Our customers are primarily business customers. This Policy applies in addition to any rights you may have under applicable law, including the Consumer Protection Act 68 of 2008 ("CPA") to the extent that it applies to you. Nothing in this Policy excludes, limits or restricts any right or remedy that cannot lawfully be excluded, limited or restricted.

2. Definitions

2.1 In this Policy:

"Goods" means any product, component, part or item supplied by Elevate Tech;

"Proof of Purchase" means a valid invoice, order number, tax invoice or other documentary evidence of purchase from Elevate Tech;

"Return Window" means the period of 30 (thirty) days from the date of delivery within which an eligible return may be requested;

"Safety-Critical Component" has the meaning given in the Terms and Conditions of Sale and Website Use.

3. Return Window

3.1 Subject to the conditions in clause 4, you may request a return within 30 (thirty) days of the date of delivery of the Goods.

3.2 Requests received after the Return Window will not qualify for return under this Policy, but may still be considered under the Warranty Policy or under any applicable statutory right.

4. Conditions for Returns

4.1 To qualify for a return under this Policy, the Goods must be:

(a) unused and in the same condition in which they were received; (b) in their original packaging, including all seals, labels, manuals, accessories and components; and (c) accompanied by valid Proof of Purchase.

4.2 The following Goods are not eligible for return under this Policy, except where they are defective or where a statutory right requires otherwise:

(a) Goods that have been used, installed, fitted, wired, modified, altered, cut, drilled or otherwise worked; (b) Goods that have been damaged after delivery through misuse, accident, improper handling, improper storage or improper installation; (c) Goods that are not in their original, undamaged packaging; (d) Goods specially ordered, custom-manufactured, cut to length or procured to your specification; (e) Goods that are not accompanied by Proof of Purchase; and (f) engineering documentation, technical data and other intangible or digital items, once supplied.

4.3 Safety-Critical Components. Given the nature of Safety-Critical Components, we may apply additional inspection and verification requirements before accepting a return, and we may decline a return where there is any indication that the component has been installed, energised, subjected to load, or otherwise compromised, as such components cannot be safely resold.

4.4 Non-returnable product groups and items. In addition to the categories described in clause 4.2, the following product groups and items are currently designated as non-returnable. This list reflects our live catalogue and is updated automatically as product groups and products are added or changed:

All product groups are currently returnable, subject to the conditions above.

5. Return Process

5.1 The return process is as follows:

Step 1 — Request. You request a return by contacting us at support@elevatetech.biz (or through any returns function provided on the Website) within the Return Window, quoting your Proof of Purchase and describing the Goods and the reason for the return.

Step 2 — Review. We review your request to confirm that it falls within the Return Window and meets the conditions of this Policy.

Step 3 — Collection. If the request is approved, we arrange collection of the Goods. Elevate Tech may arrange collection through an approved courier (for example, The Courier Guy or Fastway). You must make the Goods available, suitably packaged, for collection.

Step 4 — Inspection. On receipt, the Goods are inspected to confirm that they meet the conditions of this Policy and to assess any reported defect.

Step 5 — Refund or replacement. Following inspection and approval, we issue a refund or a replacement in accordance with clauses 6 and 7.

6. Refunds

6.1 Where a return is approved following inspection, we will process a refund or, at your election and subject to availability, a replacement.

6.2 Refund timing. Once inspection is completed and approval is issued, the refund will be processed within 5 to 7 (five to seven) Business Days. The time taken for the refunded amount to reflect in your account thereafter depends on your bank or payment provider and is outside our control.

6.3 Refunds are made using the original payment method where reasonably possible, or by electronic funds transfer to a verified bank account, or by credit to an approved trade Credit Account, as appropriate.

6.4 Where Goods are returned because they are defective, or where a return is required by a statutory right, we will refund the price of the Goods and any directly associated delivery and collection charges to the extent required by law.

6.5 Where Goods are returned for reasons other than a defect or a statutory right (for example, a change of mind or an ordering error on your part), we may, to the extent permitted by law, deduct from the refund a reasonable amount in respect of collection costs and any reasonable handling, restocking or depreciation charge, and any decrease in value attributable to use or to the condition of the returned Goods or packaging.

7. Replacements

7.1 Where you elect a replacement and the Goods are in stock, we will dispatch the replacement following inspection and approval, in accordance with the Shipping and Delivery Policy.

7.2 Where a replacement is not available, we will offer a refund or, with your agreement, a credit or a suitable alternative.

8. Defective, Damaged or Incorrect Goods

8.1 You must inspect the Goods on delivery. If Goods are delivered damaged, defective, incomplete or incorrect, you must notify us at support@elevatetech.biz as soon as reasonably possible, and in any event within the Return Window, providing your Proof of Purchase and, where possible, photographs and a description of the issue.

8.2 For Goods that are genuinely defective or that do not conform to their description, you are entitled to the remedies available under the Warranty Policy and under applicable law, which may include repair, replacement or refund.

8.3 This Policy does not cover defects or damage caused by: fair wear and tear; failure to follow manufacturer or technical instructions; improper or unqualified installation; misuse; abuse; accident; unauthorised modification or repair; incompatible application; or improper storage or handling after delivery. Such matters are addressed in the Product Safety and Installation Disclaimer and the Disclaimer and Limitation of Liability Policy.

9. Risk and Responsibility During Return

9.1 You remain responsible for the Goods until they are collected by our approved courier or received by us. You must package the Goods adequately to prevent damage in transit.

9.2 Where Goods are returned without our approval, or are damaged in return transit due to inadequate packaging, we may decline the return or adjust any refund accordingly, to the extent permitted by law.

10. Statutory Rights (Consumer Protection Act)

10.1 Where the CPA applies to you, you may have additional rights, including the right to receive goods that are of good quality, in good working order and free of defects, and the right, within 6 (six) months after delivery, to return goods that fail to meet these standards for repair, replacement or refund at your election, subject to the CPA.

10.2 Where the CPA applies and you have a "cooling-off" right in respect of a direct-marketing transaction under section 16 of the CPA, you may return the goods within the prescribed period, subject to the conditions of that section.

10.3 The CPA generally does not apply where you are a juristic person whose asset value or annual turnover, at the time of the transaction, equals or exceeds the threshold determined under section 6 of the CPA. Where the CPA does not apply, the terms of this Policy and the common law govern.

11. Amendments

11.1 We may amend this Policy from time to time. The updated version will be published on the Website with a revised "Effective Date" and "Version". The version applicable to a return is the version in force at the date the relevant Order was placed, unless a later version is more favourable to you or unless required by law.

12. Governing Law and Dispute Resolution

12.1 This Policy is governed by the laws of the Republic of South Africa.

12.2 Any dispute arising from this Policy is subject to the dispute resolution and jurisdiction provisions of our Terms and Conditions of Sale and Website Use (good-faith negotiation, then mediation, then arbitration in Cape Town under AFSA rules, with the non-exclusive jurisdiction of the Western Cape Division of the High Court), without limiting any statutory right you may have to approach a tribunal, ombud or court.

13. Contact Details

To request a return or for any query relating to returns or refunds, please contact:

• General support / returns: support@elevatetech.biz
• Information Officer: Wade Wareing — wade@elevatetech.biz
• Address: 24 Price Drive, Constantia, Cape Town, Western Cape, 7806, South Africa

This Returns and Refunds Policy should be read together with the Warranty Policy, the Shipping and Delivery Policy and the Product Safety and Installation Disclaimer.