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U1
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+50
SUGGESTION
COMPLETED
5/12/2026

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ISSUE
COMPLETED
5/4/2026

Mobile App Test Issue

This is a test issue to see if it shows up in the mobile app.

FEATURE_REQUEST
COMPLETED
4/21/2026

Invoice addressed to company

Downloading invoices, still to my name and not my company name and can't find an option to change that

SUGGESTION
COMPLETED
4/21/2026

Review

I personally do not like that I need to leave a comment on a review and not just a star rating, would rather not leave a rating/review at all

ISSUE
COMPLETED
4/21/2026

Email links not working

See attached video

ISSUE
COMPLETED
4/17/2026

orders still saying pending payment

I'm assuming that this is just because we cant do "real" payments but my orders are all saying pending payment

SUGGESTION
COMPLETED
4/17/2026

would be nice to add to cart from the item preview page

it would be nice to be able to add items to cart without opening each page individually, it would be nice to be able to just add them from a button on the product preview thingy

SUGGESTION
COMPLETED
4/17/2026

billing address checkbox difficult to see

The checkbox for changing the billing address is a bit difficult to see on my screen

SUGGESTION
COMPLETED
4/17/2026

(in checkout) Place order greyed out but not saying select payment method

Add a note saying payment method not selected if it hasnt been selected already.

ISSUE
COMPLETED
4/17/2026

Missing info on checkout page

Is there a section missing in the checkout page, it goes 1 - contact info , 3 - shipping address , 4- order notes then 5- payment method so number 2 is missing or have we just skipped it by mistake

ISSUE
CLOSED
4/17/2026

Allow me to arrange my own transport

Not sure if I'm just blind and not seeing this option but we must give customers an option to collect or arrange their own transport when purchasing

ISSUE
COMPLETED
4/17/2026

New orders are not coming thorugh

People are placing orders but they are not populating in orders section? the notification is showing 5 but I cant see any?

ISSUE
COMPLETED
4/17/2026

Notification counters not working

ISSUE
CLOSED
4/16/2026

Review Rating Button - View All Reviews

When hovering over the review rating button, it takes a couple of tries before it allows me to select 'View All Reviews'.

PRAISE
COMPLETED
4/14/2026

'Found A Cheaper Price' Feature

Really like the idea of adding this feature. Flow of submitting the price check is smooth, logical and user friendly. Email notifications received and easily understandable.

ISSUE
COMPLETED
4/14/2026

Time Price Check Report Submitted Incorrect

Indicated time 2 Hour behind. Submitted at 09:14.

ISSUE
COMPLETED
4/14/2026

Overlapping Text on Invoice

Found text overlapping invoice header.

ISSUE
CLOSED
4/13/2026

Wesant name

Wesant is all small lettersI would make it "Wesant" instead of "wesant"

ISSUE
CLOSED
4/13/2026

Advertising ONE Elevator.com

One of the images has a website on it ONEELEVATOR.COM

ISSUE
CLOSED
4/13/2026

Naming and Description inconsistencies

The Naming of the products and the descriptions need to all be the same. Ask Jacques what this means lolBut some items use mm then Mm.Some have Caps for each word some not etc etc

ISSUE
CLOSED
4/13/2026

Picture Quality is POO POO

Picture Quality is POO POO

ISSUE
COMPLETED
4/13/2026

Price Range

Cant set the MAX on the price rangeSliding scale only adjusts the MIN value

ISSUE
CLOSED
4/13/2026

"Naming convention"

The Description is VVVF5 and the description is vvvf5I would stick to all CAPS

ISSUE
CLOSED
4/13/2026

Bad image quality

Image quality is poo poo

ISSUE
CLOSED
4/13/2026

Operating voltage is wrong

Operating voltage should say 220Vac Assuming that is what the product says (SA is 230Vac) Description is 220vac V ??

ISSUE
CLOSED
4/13/2026

Buttons general issues

Picture Quality and Operating voltages (AC/DC or Both)I would double check all Sone Buttons have pictures of the back side only, I would include front and back images for all the buttons

ISSUE
CLOSED
4/13/2026

Operating Voltage?

Specify if the operating voltage is AC or DC?Or both

ISSUE
CLOSED
4/13/2026

Image Quality is very bad

Bad image Quality

ISSUE
CLOSED
4/13/2026

No units in the size of the case

The image showing the dimensions dont have units (mm/cm)

ISSUE
CLOSED
4/13/2026

Product Description not consistent

This produce notes Mm where most of the others are mmI would say all need to be the same

ISSUE
COMPLETED
4/13/2026

Menu/Path

The Menu or path on the top left does not allow you to go back 1 stepExample if I go into a product and want to go one step back.If this makes sense, but Tyrone already brought this up

ISSUE
CLOSED
4/13/2026

Contact info

Check the product description05mmm

ISSUE
COMPLETED
4/13/2026

Scrolling disabled

When you select something like your account dropdown or the sort by drop down, then you cannot scroll down

ISSUE
COMPLETED
4/13/2026

Product path not complete

The product path does not update when opening a product, it ends at the category

ISSUE
COMPLETED
4/13/2026

Payment

Says order made, payfast payment cleared then my order history says pending payment, not sure if this is just because it is a test run

ISSUE
COMPLETED
4/13/2026

Invoice

Looks bad and does not have my company details anywhere on it

ISSUE
CLOSED
4/13/2026

Cannot place an order as only fastways is used and says can only deliver in SA even though my address is SA

under account says can onoy deliever to SA address but I am using an address, real address that I have had real deliveries too

ISSUE
CLOSED
4/13/2026

Can't place order

Can't place an order as it says my cart is empty, but it is not

SUGGESTION
COMPLETED
4/7/2026

Sort by in stock option

Can we add a sort /filter by in stock option

ISSUE
COMPLETED
4/7/2026

Overlapping on invoicing

See the totals

ISSUE
COMPLETED
4/2/2026

Create an account screen is messy

not sure if its buttons or tet but it looks messy. The blocks have text and other stuff in it which doesnt look great.

ISSUE
COMPLETED
4/1/2026

How can we help

When you click on the quick search sugestions under the How can we help, it says no results, even though when I scroll down there is a returns and refunds option and when I click on that then information comes up, also the screen does not jump down to the bottom it just changes from view articles to viewing catergory but no indication to scroll to the bottom of the screen, just keep clicking away

ISSUE
CLOSED
4/1/2026

Download return Form

Download retun for link does nothing

ISSUE
COMPLETED
4/1/2026

Price Range

Can't adjust the price range on the filters

ISSUE
CLOSED
4/1/2026

Cannot place an order as only fastways is used and says can only deliver in SA even though my address is SA

Cannot place an order as only fastways is used and says can only deliver in SA even though my address is SA

SUGGESTION
COMPLETED
3/31/2026

sign in drop down not disappearing when clicking off

the only way to close it is to click pack on the profile button

ISSUE
CLOSED
3/31/2026

Login not working correctly

When pressing log in, the button just refreshes the login page and doesnt take me to the store so it looks like the login failed but when i go to store, I am logged in - see whatsapp video

ISSUE
COMPLETED
3/31/2026

Enlarge button doesnt work

Clicking on the enlarge button on an image does nothing

SUGGESTION
CLOSED
3/31/2026

Make the email address at the bottom of the page a clickable link

Just an ease of use thing so that clicking the email address automatically takes you to your email and opens a draft

SUGGESTION
COMPLETED
3/31/2026

Auto load more

Would it be better for the pages to automatically load more categories/products when scrolling to the bottom of the page instead of manually pressing the load more button?

ISSUE
COMPLETED
3/31/2026

Slow loading through the product path

The "PRODUCT GROUPS" link in the path seems to load noticeably slower than when clicking on the category

ISSUE
COMPLETED
3/31/2026

Missing product path

Product path not changing correctly when clicking on a category and changing again when going into a product

ISSUE
COMPLETED
3/31/2026

Scroll up when clicking on category

Page is not scrolling back to the top after clicking on a product category, so if I am at the bottom of the categories and click one of the link, it takes me to that category but leaves me at the bottom of the page which is quite annoying because it looks like the link was empty

ISSUE
COMPLETED
3/31/2026

Password generation

Browser doesn't detect that the first password block so only suggests auto password generation when clicking on the confirm box

ISSUE
COMPLETED
3/31/2026

Sign up sheet looks messy with the example text sitting over itself

I've attached screenshot to show what I mean

ISSUE
COMPLETED
3/31/2026

Alignment issue with the text on the registration page

I would say needs to be fixed soon/ASAP that's the clients first impression.

ISSUE
COMPLETED
3/21/2026

Test Wade 21.3.2026

The warning sign is off center and looks meh

FEATURE_REQUEST
COMPLETED
3/20/2026

File Upload Fix

We need to sort out file upload issues on the feebadback dialog