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Cookie Policy

Elevate Tech Limited Registration Number: 2025/742289/10 Website: https://store.elevatetech.biz Support Email: support@elevatetech.biz Information Officer: Wade Wareing — wade@elevatetech.biz

Effective Date: 3 June 2026 Version: 1.0

1. Introduction

1.1 This Cookie Policy explains how Elevate Tech Limited ("Elevate Tech", "we", "us" or "our") uses cookies and similar technologies on the website at https://store.elevatetech.biz and related environments (the "Website").

1.2 This Cookie Policy should be read together with our Privacy Policy and our Electronic Communications and Consent Policy. It forms part of, and is incorporated by reference into, our Terms and Conditions of Sale and Website Use.

1.3 We use cookies in a manner consistent with the Protection of Personal Information Act 4 of 2013 ("POPIA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"). Where cookies process personal information, that processing is governed by our Privacy Policy.

2. What Are Cookies?

2.1 A "cookie" is a small text file that a website places on your device (computer, tablet or mobile) when you visit it. Cookies allow the Website to recognise your device, remember information about your visit, and improve your experience.

2.2 "Similar technologies" include web beacons, pixels, tags, local storage, software development kits and similar mechanisms that store or access information on your device. In this Cookie Policy, references to "cookies" include such similar technologies.

2.3 Cookies may be:

(a) Session cookies, which are temporary and are deleted when you close your browser; or (b) Persistent cookies, which remain on your device for a set period or until you delete them.

2.4 Cookies may also be:

(a) First-party cookies, set by Elevate Tech; or (b) Third-party cookies, set by our service providers (for example, analytics or marketing providers).

3. Categories of Cookies We Use

3.1 We use the following categories of cookies:

3.1.1 Essential Cookies (always active)

These cookies are strictly necessary for the Website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as logging in, maintaining a secure session, adding items to your cart, completing checkout, or setting your privacy preferences. Without these cookies, parts of the Website will not work. Because they are strictly necessary, we rely on a legitimate basis other than consent for these cookies; however, you can set your browser to block them, in which case some parts of the Website may not function.

Typical purposes: authentication and login state; session management; security and fraud prevention; load balancing; remembering cart contents; remembering cookie-consent choices.

3.1.2 Analytics Cookies (consent required)

These cookies allow us to count visits and traffic sources, to measure and improve the performance of the Website, and to understand how visitors interact with it (for example, which pages are most visited, and whether visitors encounter errors). The information is generally aggregated and used to improve the Website.

Typical purposes: usage measurement; performance monitoring; error and crash reporting; understanding navigation and product interest.

3.1.3 Marketing Cookies (consent required)

These cookies are used to deliver relevant advertising and product information, to measure the effectiveness of marketing campaigns, and to build a profile of your interests. They may be set by us or by third-party providers.

Typical purposes: measuring campaign effectiveness; remarketing; tailoring product recommendations and communications; limiting the number of times you see a particular message.

4. Cookie Consent

4.1 When you first visit the Website, we present a cookie banner that allows you to accept or decline non-essential cookies (analytics and marketing cookies) and to manage your preferences by category.

4.2 Essential cookies are active by default because they are necessary for the Website to function. Analytics and marketing cookies are set only after you have given your consent.

4.3 You may grant, withhold or withdraw your consent to non-essential cookies at any time. Your consent choices are themselves recorded (using an essential cookie) so that we can honour them.

4.4 By clicking "Accept" on the cookie banner, or by adjusting your settings to allow particular categories of cookies, you consent to our use of those categories of cookies as described in this Cookie Policy.

5. Managing and Disabling Cookies

5.1 Cookie preference centre. You can change your cookie preferences at any time through the cookie settings or preference link available on the Website (typically accessible from the cookie banner or the Website footer).

5.2 Browser controls. Most browsers allow you to:

(a) view the cookies stored on your device and delete them individually or collectively; (b) block third-party cookies; (c) block cookies from particular websites; (d) block all cookies; and (e) delete all cookies when you close your browser.

5.3 Please note that if you block or delete essential cookies, some features of the Website (such as logging in, maintaining a cart, or completing checkout) may not function correctly.

5.4 For guidance on managing cookies in common browsers, please consult the help or settings function of your browser.

6. Third-Party Cookies and Service Providers

6.1 Some cookies are placed by third-party service providers that help us operate, analyse and market the Website. These providers may process information in accordance with their own privacy and cookie notices, which we encourage you to review.

6.2 We take reasonable steps to ensure that third-party providers handle information responsibly. However, we do not control third-party cookies and are not responsible for the practices of those third parties. Where third-party cookies process your personal information on our behalf, those providers act as our operators under POPIA.

7. Cookies and Personal Information

7.1 Some cookies collect information that may constitute personal information under POPIA (for example, IP addresses, device identifiers, login records and website-activity data). We process such information in accordance with our Privacy Policy.

7.2 The categories of personal information we collect through cookies, the purposes of processing, the recipients and your rights as a data subject are described in our Privacy Policy and our POPIA Data Subject Rights Policy.

8. Do Not Track

8.1 Some browsers offer a "Do Not Track" ("DNT") setting. Because there is no common industry standard for DNT, the Website may not respond to DNT signals. You can, however, manage cookies through the mechanisms described in clause 5.

9. Changes to this Cookie Policy

9.1 We may amend this Cookie Policy from time to time to reflect changes in the cookies we use or in applicable law. The updated version will be published on the Website with a revised "Effective Date" and "Version". Your continued use of the Website after publication, and your cookie-preference choices, constitute acknowledgement of the updated Cookie Policy.

10. Governing Law and Dispute Resolution

10.1 This Cookie Policy is governed by the laws of the Republic of South Africa.

10.2 Any dispute arising from this Cookie Policy is subject to the dispute resolution and jurisdiction provisions of our Terms and Conditions of Sale and Website Use, and any privacy-related complaint may be addressed to the Information Officer and, where applicable, the Information Regulator.

11. Contact Details

For questions about this Cookie Policy or our use of cookies, please contact:

This Cookie Policy should be read together with the Privacy Policy and the Electronic Communications and Consent Policy.